Frequently Asked Questions
How does Build Your Own Bundle work?
Simple! Browse the different stock categories, choose the items, sizes or types that suit your business, and add them to your basket.
You can mix and match across the website to create a bundle that works for you — whether you’re stocking a Whatnot show, Vinted wardrobe, eBay store or simply looking for great-value resale stock.
Do I have to buy a set bundle?
No! That’s the whole point.
At The Re-Rack by Lou, you build your own bundle. You decide how much stock you want and what categories work best for you.
No being stuck with a huge box of stock you don’t need.
Does the price get cheaper if I buy more?
Yes! Selected products have quantity discounts, meaning the more qualifying items you add to your basket, the lower your price per item becomes.
Where quantity discounts apply, they will be shown on the product page and applied automatically when you reach the relevant amount.
More stock = better margins. Win win.
Can I mix different sizes?
Yes. Where size options are available, you can choose the sizes that work best for your customers.
Perfect if you sell across a range of sizes or want to concentrate on a particular market.
Can I choose the exact item I receive?
Our stock is sold by category, type and/or size rather than by choosing the exact individual garment.
This helps us keep prices low enough for resellers to still have plenty of room for profit.
You choose the kind of stock you want — we take care of picking the individual pieces.
What condition is the SHEIN stock in?
Our SHEIN clothing is individually bagged and will either be new stock or a customer return.
Returns may have been opened or tried on, but the aim is always to provide good, resellable stock.
As with any return stock, we recommend checking items before listing or selling them on.
Is all SHEIN stock still in its original bag?
Yes, our SHEIN stock is individually bagged.
Part of the fun is not knowing exactly which piece is inside until it arrives!
What condition is the pre-loved clothing in?
Pre-loved means exactly that — the item has had a previous life.
Stock is selected with resale in mind, but normal signs of previous wear may be present.
We are not selling perfect brand-new garments at pre-loved prices, so we'd always recommend describing and photographing individual items accurately when you resell them.
What brands will I receive in the pre-loved section?
Brands will vary depending on the stock available at the time.
You can expect a mixture of recognisable high-street and resale-friendly brands rather than one specific guaranteed label.
That changing stock is part of what keeps the bundles interesting!
What is Premium Brands?
Our Premium Brands section is for higher-value branded stock that we believe deserves its own category rather than being included with standard pre-loved items.
Brands and styles will vary depending on what we have available.
What condition are the shoes in?
Shoes may be either new high-street/SHEIN stock or good-quality pre-loved footwear, depending on the category purchased.
Pre-loved footwear can show normal signs of wear, particularly on soles, but is selected with resale potential in mind.
Will I make a profit on the stock?
Our pricing is designed specifically with resellers in mind and we aim to leave room for you to make a margin.
However, resale prices vary depending on the item, brand, platform, condition, photography and your individual selling strategy, so we can never guarantee a specific profit on every piece.
When you succeed, we succeed — because happy resellers come back for more.
Is the stock suitable for Whatnot, Vinted and eBay?
Absolutely.
The Re-Rack by Lou was created by a reseller, for resellers.
Our stock can be used across Whatnot, Vinted, eBay, Facebook Marketplace, pop-up shops, markets and other resale platforms.
Is every bundle different?
Yes.
Our stock changes constantly, so no two orders will be exactly the same.
That's also why you may spot categories, sizes or stock types appearing and disappearing as new deliveries come in.
Can I request certain colours, styles or brands?
You are welcome to leave a note with your order and we'll always keep preferences in mind where possible.
However, unless a specific option is available to select on the website, requests cannot be guaranteed.
Do you check every item?
We source stock with resale in mind and aim to supply good-value, sellable pieces.
However, because we deal with high volumes of pre-loved and return stock, minor issues can occasionally be missed.
We always recommend giving every item your own quick check before selling it to your customer.
When will my order be dispatched?
We aim to get orders packed and on their way as quickly as possible.
Once your order has been dispatched, you'll receive your shipping confirmation and tracking information where applicable.
How is postage calculated?
Postage is calculated according to the weight of your basket, so your delivery charge may increase as you add more stock.
The final shipping cost will always be shown at checkout before you pay.
Can I collect my order?
If a collection option is available, it will be shown at checkout.
Please don't arrive to collect an order unless collection has been arranged and confirmed.
We are based in Surrey and will provide this option on a customer by customer basis. We are not based in a warehouse or shop front and so our location is our home at the moment and we would like to keep it a home.
Can I return reseller stock if I simply don't like the items?
Because our stock is sold specifically as resale stock and items are selected from within the category purchased, personal preference over individual styles isn't considered a fault.
Please check the product description carefully before ordering so you understand the type and condition of stock you're purchasing.
Your statutory consumer rights are not affected.
What if there is a problem with my order?
Please get in touch as soon as possible with your order number and photographs where relevant.
We genuinely want our customers to come back, so if something isn't right we'd much rather know about it and have the opportunity to help.
Who is The Re-Rack by Lou?
The Re-Rack by Lou is run by Lou — a reseller who knows first-hand how important it is to source stock at the right price.
The idea is simple: make reseller stock easier, more flexible and more affordable by letting you build a bundle that suits your business rather than ours.
Because when your stock sells, you come back for more — and that's exactly how we both win.